Small Business

Creating a delivery note: what is a delivery note and how do you design one?

It’s not compulsory to include a delivery note when shipping goods, but it is advisable: this correspondence enables you to provide customers with a quick overview of the delivered products and also makes sure that all of the ordered items are included in the delivery. [...]  

Writing a quote: what you should consider when creating a quote

The profitability of many companies and freelancers depends primarily on the order situation. If you attract a customer’s attention with your products or services, and they send you a request, you should try to create a quote as quickly as possible and send it back to them. We explain what you need to include when writing a quote and the correct way to structure it. [...]  

Writing an order confirmation: what is it and how do I draw one up?

When an order is placed with you or your business, you ought to write up an order confirmation. This confirms to the person who has made the order that their purchase is being processed and also summarizes all the relevant information, e.g., price, product details, delivery date, etc. But what exactly is an order confirmation and what should you be aware of when preparing such a document? [...]  

CRM tools: software for customer care

Customer care is one of the corner stones of a successful company – whether you are running an online store or offering bank accounts. Even smaller companies can benefit from the use of CRM tools, which help to organize customer- or buyer data. These software systems automate and optimize the process of customer relationship management. [...]  

Bookkeeping software: how does an online accountancy program work?

An accounting program helps you to organize and analyze your invoices and cost centers, VAT, and other areas of accounting. Cloud-based accounting software is particularly popular for small business owners, since it can offer more, due to the internet connection. Many entrepreneurs and self-employed people have time restraints, so that working with the support of an accountancy program can be an enormous relief. [...]