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Frequently Asked Questions about domain names

  • What is DNS (Domain Name System) and what does it have to do with domain names?

    Every domain name is linked to an address on the Internet called an IP Address, which is a long string of numbers. Domain names make it easier for Internet users to visit websites without having to remember this numerical address. When you visit, your browser and computer read our site's DNS records in order to locate our website's files which are stored on a server. This almost instantaneous directing process allows your browser to access and load websites. Like 1&1, most hosting providers automatically assign DNS records upon domain name registration. In some cases, you may wish to keep your registered domain with one company, but have your website's files and email accounts stored on a different hosting server. This is called a DNS transfer, and can be arranged within a couple of days. You may wish to alter your DNS records if your domain registration was completed with an expensive hosting company. In this case, you can keep your registered domain but switch to a more affordable hosting provider such as 1&1. For an in depth introduction to DNS, including how to complete a DNS transfer with us, please visit the 1&1 Help Center.

  • How can I transfer an existing domain name to 1&1?

    We make it easy for you to move your domains to 1&1, so you can start enjoying the benefits of our affordable hosting services right away. We understand that you don't want to lose your unique domain name or the hard work you've already put into your website — that's why we make every domain name registration or transfer hassle free. Start by selecting a hosting package from our website that best matches your needs, then enter your existing domain name into the domain checker. At this point, you will be informed that your domain already exists; simply select 'transfer' and then enter the authentication code you received from your former provider. Make sure you have created backups of all your site's files, plus any databases or email accounts with your former domain provider before you initiate the transfer, as this data will not transfer automatically with the domain. Also, you should copy your previous DNS settings and subdomains with that domain. There's no rush- as an existing 1&1 customer you can easily transfer your domain from another provider at any time. Click here to read our step-by-step guide that will take you through the process.

  • Will I have a custom email address when I buy a domain name from 1&1?

    Making a good first impression is paramount for anyone with an online presence, especially for business owners. Give your communications strategy some polish by attaching a personalized email address to your domain name. For example, if your domain name is, you can have a customized email address such as This is a great way of creating a unified brand for your website. Set your domain and email address apart from other generic webhosting addresses, such as, which can appear unprofessional to important recipients. You can set up your 1&1 email address in just a few a clicks. Visit the 1&1 Control Panel and select 'create new email user'; you can now choose between the complimentary email account included in your domain's hosting package, or upgrade to enjoy the expanded features of our powerful 1&1 Mail Business accounts.

  • How are domain names structured?

    There's no need to feel overwhelmed by the terminology associated with your domain name registration at 1&1. Anyone can master our web building tools and learn a few new terms along the way. Let's start with the building blocks of your new domain — your site's address. A web address has three components that are easy to identify; as an example, the three components of include: a subdomain, a second level domain, and top-level domain (TLD), in that order. So 'order' is our subdomain; '1and1' is our second level domain; and '.com' is our TLD. You have a lot of flexibility when it comes to choosing domain names and TLDs — what comes before and after the last period in a web address. As you'll discover below, you have the chance to create memorable websites when you use the domain name search with 1&1.

  • What kinds of TLDs are available from 1&1 with my domain name registration?

    Whatever your preference, you can choose from a variety of top-level domain endings when you register a domain name with 1&1. Choosing the right domain ending depends on a variety of factors, including what information you want to highlight to visitors. Generic endings for domains include .com, .org, .net, .info, .web and so on — with .com being the most common. For certain domains, however, referring to a geographic location could be advantageous, so we offer you hundreds of two-letter geographic endings such as .us, .ca, or .mx. Zoom in on a specific location with .berlin, .nyc, .london or many other place names. While you complete your domain name registration, you may decide to point to your site's topic or a specific industry, such as .photography, .hotel, or .software. 1&1 gives you all the tools to customize your domain name according to your needs from the widest possible range of endings.

  • What are the benefits of having a domain name with a unique ending (nTLD)?

    We want your website with 1&1 to achieve the highest ranking possible on search engines, ensuring the success of your business or blog. That's why we encourage you to explore the variety of new top-level domain (nTLD) endings available when you buy a domain name with us. In an already crowded marketplace, it can be a challenge to choose memorable and unique domains. With our nTLDs, you could become an industry leader by letting search engines and visitors know exactly what your website has to offer. If you are opening an eatery in your neighborhood, then .restaurant will help your customers locate you on the web and indicate what you do. On the other hand, if your brand is strongly tied to a country or geographical region, you can cement that link by choosing a geographical ending like .us or .nyc. Strengthening your website's brand starts from the moment you combine your domain name search with 1&1's superb hosting services — so take advantage of all your options and sign up today.

  • How do domain names registries work?

    A registry is an administrative organization that dispenses unique domain names from a central database. This is where all the information associated with new domain name registration is kept. In the US, Verisign dispenses control of domains associated with the .com ending, while other registries around the world control other endings, such as or .mx. The domain name registration process, however, is normally handled by hosting companies like 1&1 that order domains on your behalf. Choosing one of 1&1's hosting packages means we take care of your domain registration, and you never have to worry about contacting a registry regarding your domain name. However, no matter which hosting company you choose, you will always maintain full control of the domain name that you have in the registry's database. That means you can also initiate a domain transfer to 1&1 at any time — even if you purchased your domain elsewhere. With 1&1 as your host, you'll benefit from our competitive prices and seamless registration service from the moment you sign up.

  • How can I send newsletters using my domain name and custom email address?

    Alongside a professional domain name, communication is at the heart of any good website. Your content speaks to visitors and customers each time they click on your site, however, staying relevant means connecting with people after they have finished browsing your site. That's why we deliver powerful email and newsletter capabilities so you can keep the conversation going. Setting up a newsletter connected to your 1&1 email only takes a few clicks. Start by setting up your 1&1 Newsletter Tool 2.0: First, log in to the tool from your 1&1 Control Panel and choose the domain and email address from which you'd like to send your newsletter. After this step you can craft messages that will be sent to recipients once they sign up for your newsletter. You can send custom welcome messages, remind recipients to come back to your site, inform them of updates or special offers and set up a polite farewell message should they choose to unsubscribe. Setting up the 1&1 Newsletter Tool 2.0 is intuitive and will help your business or personal blog thrive from day one. Using an integrated domain name, email and newsletter to communicate with visitors should be part of any professional website.

  • How do I choose a great domain name?

    Finding the right domain name is an important step for building a website people will want to come back to again and again. Luckily, 1&1's domain name search is there to help you at this critical stage. Simply enter your preferred domain name into the tool and see whether it is currently in use. The handy thing about 1&1's domain name search is that if your chosen domain name is already taken, you'll get a list of alternatives that may not have come to mind on your first try. The domain name registration process at 1&1 is quick, efficient and will maximize your creativity. In choosing perfect domains, it's best to stay unique and informative so visitors know what to expect from your website. If you want to enjoy complete control of your website's image, then taking advantage of 1&1's multitude of domain endings will certainly help. Push your site ahead of the competition by helping search engines and visitors recognize what you do at first glance. With your new domain name, it's best to avoid intentional misspellings that could confuse people who want to return to your website. Also, as a legal precaution, it's best to avoid using company names or those of public figures in your domain name. With 1&1 you'll be sure to find a good domain name to launch your next successful website.

  • How do I register a domain names with 1&1?

    As either a new or existing customer, registering a new domain name with 1&1 couldn't be simpler. First, take advantage of our domain name search to make sure your domain name isn't already in use. Once you've found a unique domain name for your website, it's time to choose the right hosting package from our range of competitive options. Whether you're a beginner looking for a basic plan or an entrepreneur seeking a powerful and comprehensive webhosting experience, we've got the hosting package you're looking for. After you've made your choice, fill in your personal information and payment details when prompted — the information you share during each domain registration stays securely between 1&1 and you. As an existing customer, you can always add new domains by visiting your 1&1 Control Panel and clicking 'add new domain' from the domains drop-down menu; then you can use a domain name search to find the perfect domain name and hosting package to meet your needs.